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Questions & answers

Installation Advices

Can I install a wallpaper on a pop-corn wall?

No, you need to skin coat your wall and prime it first. Then you will be able to perfectly install your wallpaper.

Can I install a wallpaper in a bathroom?

Yes, you can definitely install wallpaper in a bathroom. But because of the humidity we will always advice you to select a vinyl wallpaper that will better resist.

What is a Vinyl Wallpaper?

A Vinyl wallpaper it is a very resistant wallpaper that can handle bathroom humidity. In fact, a Vinyl wallpaper is water resistant and thicker than a regular wallpaper. Vinyl wallpaper will always be recommended for bathroom, kitchen and it’s also very practical in rooms with heavy traffic like hallways, entrance …

What’s a repeat pattern?

A repeat pattern is important to match a design and get the most harmonious finish.

What kind of glue should I use?

We recommend a water based glue from Roman, otherwise always try to choose a wallpaper clear glue.

What kind of glue should I use?

We recommend a water based glue from Roman, otherwise always try to choose a wallpaper clear glue.

What kind of glue should I use?

For a perfect removal and durability ask your professional hanger to use a primer first.

Can I install a wallpaper on a wall that is already covered with wallpaper?

We won’t recommend that and it is clearly better that you remove the old wallpaper before, otherwise your wallpaper won’t stick well to the wall.

How to remove dry glue on your wallpaper?

You will only have to put hot water on a dust-cloth and carefully scrub the glue.

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Online Order

How to get a follow-up on my order?

You can follow up your order through the website by connecting you to your account and checking “My orders”. To have access to your account you have to log in with your email and password.

When you make an order you will receive a confirmation email with your order number.

Can I change my order?

You can change your order, add quantity or delete some products, before validation. That means that after you will have paid and confirmed your order, you won’t be able to change anything.

Can you find a reference that is not on your website?

Yes we can definitely find a wallpaper that is not in our website. For that, you only have to send us a picture of that wallpaper by email.

Cancellation and Return Policy

How can I cancel my order?

It’s possible to cancel your order few hours after you ordered it, only if it doesn’t have the “submitted order” mention yet. To check it, you have to log in into your account and go to “My Orders”

Once your order has the latest mention, it would be impossible to cancel it.

Can I return my wallpaper rolls?

All orders are specific and unique therefore we cannot accept any returns unless the wallpaper has a manufacture defect or a shipping damage. If that happen to you, please send an email to our support time with pictures and details and we will get back to you as soon as possible.

Please note that we won’t accept any returns if the wallpaper is already install on the wall. You will have to check your wallpaper before cutting and hanging it.

Visit Us

2347 Biscayne boulevard, Miami FL 33137

Documents

Send us your plan or pictures , our designer will help you decorate your wall

Support

Customer service 786 703 6657

Office Hours

Monday to Saturday 10 am to 7 pm

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